Innovative AI solution set to boost prevention of early rent arrears

Stoke on Trent City Council has announced plans to use artificial intelligence to help its 18,000 tenants from falling into rent arrears.

The system would be used to spot who among tenants are facing financial hardship so they can benefit from earlier intervention.

The proposed AI programme will cost the authority £210,000 a year, but is expected to create around £430,000 in savings through increased revenue collection, reduced recharges to the general fund and a drop in bad debt provision.